Last updated: May 5, 2026
Onnis Writing Services is a small, attentive practice that takes on a limited number of clients each season. Each engagement is a meaningful commitment of time and craft. The following policy sets out how refunds are considered, in plain language and in good faith.
Most engagements begin with a deposit or retainer payment, the amount of which is specified in your signed agreement. Deposits secure your place on the calendar and cover the initial research, planning, and discovery work that begins immediately upon contract signing.
You may cancel an engagement at any time by providing written notice. The financial implications depend on the stage of the work:
In the rare event we must terminate an engagement — for example, due to scope drift, unworkable conditions, or a fundamental misalignment — you will be refunded for any work paid for but not yet delivered. We will provide reasonable notice and, where possible, a recommendation of another professional who may be a better fit.
It is essential that clients understand: we are paid for the craft of preparing your proposal — not for the funding decision itself. No reputable grant writer guarantees a funding outcome, and any practitioner who does should be approached with caution. Funding decisions rest entirely with the funder and are influenced by many factors outside our control, including funder priorities, budget cycles, and the broader pool of applicants.
Refunds are not issued on the basis of an unfunded proposal. We commit to delivering high-quality, thoroughly researched, and competitively positioned work — and our 86% award rate reflects that — but the final decision belongs to the funder.
Web design engagements proceed in defined phases, each with deliverables and a sign-off step. Refund policy by phase:
For paid media engagements, please note the distinction between service fees (paid to us for management) and ad spend (paid to platforms such as Meta or Google):
Refund requests should be made in writing to areyes@onniswritingservices.net, with reference to your engagement and the reason for the request. We will respond within five (5) business days.
Approved refunds are processed within ten (10) business days of approval, returned via the original method of payment where possible.
We will always seek to resolve any dispute fairly and conversationally first. If a dispute cannot be resolved through direct correspondence, the resolution mechanisms outlined in your signed contract — typically mediation prior to formal proceedings — will apply.
This policy may be revised periodically. The terms in effect at the time you sign your engagement contract are the terms that govern your refund eligibility, regardless of subsequent changes published here.
For any questions regarding this Refund Policy, please write to areyes@onniswritingservices.net.